CUSTOMER SERVICE. "This afternoon, as promised, I received my relaxed fit, supplex yoga  pants. I just wanted to write to say how impressed I am with the fit,  the quality, and the colour. They are just what I was looking  for, and at a great price. Thanks again for your great service." A Barnier, Sydney. Please scroll below to see information on the following topics... Using the Abi & Joseph Website Payment Options Freight Options for USA and UK Picking the right size Help Contact Us Using the Abi & Joseph Website     Welcome to the abi and joseph online shop! Here you’ll be able to buy quality garments with superb attention to detail that you can exercise and move in. Originally designed as Pilates and Yoga wear, we’ve developed a sophisticated range of stretch clothing with fashion savvy and multi function for today’s woman. Whether it be for weekend wear, travel, exercise or work wear, we hope these items, with their fabulous cut and quality manufacturing will become firm favourites in your wardrobe. There are wonderful travel / yoga pants, leggings, camisoles,  wrap tops, tees and even socks and towels. Our top of the line leisurewear has been made from imported Italian fabrics – micro encapsulated with Vitamin C and essential oils, moisturising your skin whilst wearing the garment.. This treatment lasts for up the 15 washes, when it is recommended that you recharge the garment with our Wash In Wellness sachets. Add the sachet of perfumed, essential oils to cold water and soak the garment for 30 minutes to reinfuse. Additionally the fabric provides protection from UV rays with SPF50, is salt and chlorine resistant and is the latest technologies ensure extremely fast drying time. We’ve designed an extremely popular Pilates yoga pant, made from either quality cotton, lightweight viscose or Supplex. Carefully cut so they don’t grab the hips or tug at the thighs, they provide a comfortable and affordable alternative to track pants. Camisoles, tees and wrap tops have also been carefully cut to flatter the female form as well as adding length in the torso so there’s no annoying ‘riding up.’ Pilates enthusiasts must check out our accessories, where you’ll find our gorgeous non slip Pilates socks and exercise towels, designed with the specific needs of Pilates class in mind. To view our collection, just click on any of the sections that appeal. Click again on any image that you like and you’ll be able to see a larger image of the same piece. Also, we have suggestions for other garments in the range that go with your selection, so you can get a feel for what works best together. We hope you’ll have fun putting your own look together. However, if you are confused or unsure, just contact us any time for styling advice of more information about any of our garments. We’re always happy to help! By signing up on our join our email list, you’ll receive information about sales and be eligible for certain discounts and special offers. You can see the release of new styles and be informed of any upcoming abi and joseph events. There will also be periodical information on new exercise information, home exercises to learn and other health news that may be of interest. We understand that sometimes shopping online might feel like a gamble, so we offer a money back guarantee providing the garment is returned within 14 Day period.(However, for overseas orders gods must be faulty or not what you ordered to be entitled for a refund.) Plus there’s free delivery within Australia for all purchases over $130.00. Our shop contains a fully secure shopping cart, by eWAY. However if you’d prefer not to purchase online, we have many other options available. Just go to payment options to find your most preferred payment method. So please have a browse and remember, feel free to contact us regarding anything at all. We do hope that you enjoy your visit. Sincerely, Abi White PS. Oh, and by the way... If you want to see swatches of the fabrics that we use in our garments, just call or email us at info@abiandjoseph.com and we'll be happy to send some out to you. That way, you'll know exactly what you're getting!

 

Other Payment Options     Please feel free to take advantage of the payment options listed below: US Shoppers: Remember to click the CURRENCY CONVERTER on the right hand side of the page to bring up US prices. We accept Mastercard and Visa card for US customers. Telephone (credit card) orders are also available.  Simply call +61 8 94333 021 to place your order. Internet Banking (Australian Clients Only) Account Name abi and joseph BSB 066-104 Account Number 1017 7640 Payment by Cheque Please address cheque to abi and joseph 13a Phillimore Street, Fremantle 6160 Fax When sending the printable order form only for those that dont want to shop online, please fax to: (61) 8 9467 6260 Telephone Orders Please call (61) 8 9433 3021 or 0409 089 151

 

Freight Options: Us and UK     To calculate freight costs and delivery time, all you need to do is put your proposed order in the shoping cart, hit the 'calculate shopping' key, enter your post code and certain options will be presented for you. However, to give you an approximation, here are some basic options: USA Express Post  (Delivery time: 4 - 6 working days) Under 500g (e.g. One pr yoga pants and camisole)... US$11.20 500g - 750g (e.g. Pants, a wrap and tee)...US$16.20 750 - 1000(e.g. 2 prs pants and a top)...US$20.00 UK Express Post  (Delivery time: 6-8 working days) Under 500g (e.g. One pr yoga pants and camisole)... GBP7.20 500g - 750g (e.g. Pants, a wrap and tee)...GPP11.00 750 - 1000g (e.g. 2 prs pants and a top)...GBP13.50 This is simply an approximation. For total accuracy, please go to 'calculate shopping', as mentioned above.

Picking the Right Size     We've taken the mystery out of online shopping by giving you some accurate measurements below to clarify exactly what size you need to order. Also, you can rest assured by a few more thoughts…  Firstly, all our clothes are made from s-t-r-e-t-c-h fabrics, so there's plenty of room for forgiveness. Plus, most importantly, if you're not happy with the size, simply send your garment back within 2 weeks from purchase and we'll most happily exchange it for another size, free of charge.  SIZING CHART (in inches) XS    S    M    L    XL 34   35   37  39   41 (bust) 27   28   30  32   34 (waist) 37   38   40  42   44 (hips) You might want to know…  • Our Relaxed Fit Pilates Pants are exactly 33” long. Our new TALL GIRL relaxed Fit Pants are exactly 37" long. • Our arm length on any long sleeved top is 23 1/2 “ long. (they don’t get longer if you go up a size, but other bits get bigger to create more room!)  Want more help? Feel free to call us on (Australia) [61 8] 94333 021 or 0409 089 151 and we will happily help you through any sizing or ordering decisions.

 

Help       Operations • How do I add to the shopping cart? • How do I know my item has been added to the shopping cart? • How do I get to the checkout? • How do I edit my items? • How do I check the shipping cost on my items? Order Status • How do I know my order has been received? • How do I track my order? • My order never arrived. • An item is missing from my shipment.  • When will my backorder arrive? My Account • How do I create an account? • I forgot my password. Shipping • Do you ship to my country? • What are my payment choices? • When will my order ship and what are my shipping charges? Guarantees • Price • Privacy Policy • Security Pricing and Billing • I have a question on my charges. • I need a copy of my receipt/invoice. • When will my credit card be charged? Buyer's Guide • How do I find my product? Additional Support • How do I contact you? How do I add to the shopping cart? You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket. -Top- How do I know my item has been added to the shopping cart? Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here. -Top- How do I get to the checkout? First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase. -Top- How do I edit my items? First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. -Top- How do I check the shipping cost on my items? First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase. -Top- How do I know my order has been received? Once an order is received by the store administration, you will receive an order confirmation email to the address you entered during the sites secure checkout. -Top- How do I track my order? Has it been shipped? You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar. -Top- My order never arrived Please contact us via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable. -Top- An item is missing from my shipment. Please contact us via the "contact us" page if your order is incomplete or incorrect. -Top- When will my backorder arrive? Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact the us via the "contact us" page. -Top- How do I create an account? In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later. If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase. -Top- I forgot my password. On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you. -Top- Do you ship to my country? To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you. -Top- What are my payment choices? Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method. -Top- When will my order ship and what are my shipping charges? First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. Each of these shipping options will have a recommended time frame for delivery displayed. You can then decide whether to proceed and complete the purchase. -Top- Price All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged. -Top- Privacy Policy We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website. -Top- Security This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser. -Top- I have a question on my charges. Please contact us via the "contact us" page if you have any questions regarding your order. -Top- I need a copy of my receipt/invoice If your invoice receipt has not been received, please contact us via the "contact us" page to have one sent directly to you. -Top- When will my credit card be charged? Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent. -Top- How do I find my product? There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. -Top- How do I contact you? You can contact us via the "contact us" page located in the storefront. For your convenience, that's info@abiandjoseph.com -Top-

 

Contact abi & joseph       abi & joseph For Sales Inquiries: sales@abiandjoseph.com For All Other Inquiries: abi@abiandjoseph.com Postal Address  abi & joseph 13a Phillimore Street, Fremantle  WA   6160   t 61 8 94333 021